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TERMS & CONDITIONS

Lachlan Valley Railway aims to provide you with a safe and relaxing travelling experience, the information below concerns policies and procedures relating to LVR services.

Tickets

  • Each ticket is allocated to a reserved seat

  • Tickets are only issued on receipt of payment in full

  • Bookings issued by 123Tix may incur a Credit Card      Payment fee - calculated at checkout.

  • Each ticket issued by 123Tix incurs a $1.00 service fee

  • Unless specified, your ticket does not include entry or transportation to other attractions.

Cancellations & Refunds

  • Cancellations made up to 7 days prior to the tour will receive a full refund less an administration fee of $20.00.

  • Cancellation made less than 7 days before the trip will not receive any refund. All requests for a refund must be emailed to: inquiries@lvr.com.au

  • In the event of the trip being cancelled, all monies will be refunded, less the $1.00 123Tix service fee. No other liability shall be incurred.

  • Our tours have been prepared working on minimum numbers for each tour to operate. Should these minimum numbers not be reached, we reserve the right to cancel any tour. Should this occur, we will provide a full credit of amounts you have paid for that tour, to be transferred to another tour operated by us, subject to availability. This will be done in consultation with you.

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Accessibility

Due to the heritage nature of the train, it is not possible to board with a wheelchair or similar device. However, we will be pleased to convey mobility restricted passengers whenever possible provided they can move to their reserved seats with the help of an able-bodied carer. Regrettably, our volunteer staff are unable to assist in helping move such persons. The wheelchair or mobility device will need to be folded by the carer and either stored at the end of the carriage or in the guard's van. Some platforms are shorter or lower than normal which may necessitate walking through several carriages. Motorised scooters, etc., are not able to be conveyed at any time.

It is a condition of travel on all our tours that you have a reasonable level of fitness and a good level of mobility. We require all passengers to be capable of self-care during the tour, should you require assistance it remains your responsibility to supply a carer.

Timetable and Altering Services

LVR makes every endeavour to ensure that our tours operate as advertised. Unfortunately, this may not always be possible owing to circumstances such as network operational issues, urgent track work, total fire bans or mechanical issues owing to the age of the heritage rollingstock. In such events, we reserve the right to make whatever changes are necessary without notice. However, any changes made will only be after we have made all reasonable efforts to provide the tour as advertised.

Times shown on brochures are subject to approval of the relevant authorities and could differ on the day. Correct times will be advertised on your tickets or by special email / mail. Refunds will not be given for change of destination or last-minute variations to timetable caused by events outside of our control.

Emergencies

If you require any assistance in an emergency, call a member of staff first. In the unlikely event of an emergency, please remain seated, stay calm and await instructions from staff or emergency personal. We will help you exit the train swiftly and safely if evacuation is necessary.

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Connecting Services

LVR cannot guarantee connections with other network carriers including NSW TrainLink Intercity or Regional Services, Sydney Trains, Journey Beyond and/or domestic and international airlines, LVR does not take any responsibility for alterations to the timetables of other transport operators.

Alcohol

Our Licensed Buffet and Bar Cars sell a selection of Beer, Wine and Spirits, available for purchase on our trains between 10.00am and 12.00am to those over 18 years of age (photo identification maybe asked). While on board the train, you are not permitted to drink alcohol that has been purchased anywhere other than the buffet car unless the service has been advertised as BYO.

We actively promote the responsible service of alcohol and the right to refuse to serve alcohol to passengers. We can also ask the police to remove intoxicated passengers from services who fail to comply with our House Policy.

Please drink alcohol in an appropriate manner, in your own seat, not standing in the aisle or vestibule.

Smoking

LVR provides a smoke free environment, the smoking of any substance is not allowed on trains. This includes toilets and vestibule areas and most platforms throughout NSW (Smoke Free Environment Act 2000). Passengers found smoking on board maybe asked to leave the train. 

Please don't leave the train for a cigarette break when it stops during your journey as this causes possible delay or may have departed by the time you return. If such a situation occurs, LVR will not be liable for any consequences.

Passenger Conduct

If a passenger is in breach of a condition of travel, the LVR has the right to refuse service and the contract for carriage between LVR and the passenger is immediately terminated without right of refund. Under the Government Legislation, staff are authorised to direct a passenger to leave the train in certain circumstances, for example, causing or is likely to cause, inconvenience to staff and other passengers (whether because the person is under the influence of alcohol or another drug, or for any other reason).

All personal property, luggage, camera, etc., are the responsibility of the passenger and is carried at your own risk. The LVR accept no responsibility for any loss or damage.

Lost Property

For lost property, please call our office: (02) 6342 4999 or send an email: inquiries@lvr.com.au

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COVID Condition of Travel

COVID-19 Condition of Travel

  • All customers aged 16 or over will need to be fully COVID-19 vaccinated (or have an exemption) by the date of your tour.

  • All customers will need to check-in during boarding using the Service NSW QR code provided and proof of vaccination will be required for all staff and customers. Passengers will be refused boarding if evidence can not be supplied.

  • Face masks must be worn while boarding and alighting and moving around the train.

  • Passengers are asked to remain in their allocated seats as far as practical to avoid congestion in the corridors and vestibules.

  • If a passenger is experiencing COVID symptoms prior to travel, they must not travel, even if fully vaccinated.

  • Other COVID-19 restrictions may be implemented depending on current health advice at the time of travel.

  • Passengers are required to follow all COVID safe practices and instructions from onboard train crew.